Debt Recovery Officer at VDT Communications Ltd

Job Description

• Are you a finance professional with strong experience in debt recovery, good negotiation and persuasion skills, dedicated and results-driven?
• We are looking for a Debt Recovery Officer who will play a key role in minimizing financial losses by utilizing effective communication and negotiation skills to manage the recovery of outstanding debts and work closely with clients, debtors and internal teams to resolve overdue accounts, ensuring timely payments while maintaining positive relationships.

Key Responsibilities

• Contact debtors via phone, email, or letter to negotiate repayment plans and ensure timely debt recovery.
• Keep track of assigned accounts to identify outstanding debts.
• Collaborate with other finance team to track payment receipts and adjustments.
• Organize and keep track of customer’s outstanding debt accounts, contact debtors to learn more about their payment status
• Maintain accurate records of communications, payment plans, and collections status
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans
• Investigate and resolve discrepancies in payments or accounts.
• Negotiate payoff deadlines and payment plans
• Monitor accounts to ensure payments are made according to agreements.
• Escalate unresolved cases to legal or senior management when necessary.
• Handle customer disputes or complaints professionally, finding fair and equitable solutions to resolve payment issues.
• Provide regular reports on recovery progress and outstanding balances.
• Stay informed of relevant laws and regulations regarding debt collection practices and ensure all debt recovery activities comply with relevant laws and internal policies

Qualifications & Experience

• Bachelor’s degree or HND in Accounting, Finance, or a related field.
• Minimum of 4 years of relevant experience in the role
• Proficiency with Accounting software.

Requirements:

• Proven experience in debt collection or credit management.
• Excellent verbal and written communication skills to effectively liaise with debtors and internal teams.
• Ability to identify problems and propose appropriate solutions to ensure prompt debt recovery.
• Strong organizational skills with attention to detail, ensuring accuracy in records and communications.
• Strong problem-solving skills and attention to detail.
• Familiarity with debt recovery laws and regulations, including consumer protection and financial regulations.
• Resilient and persistent, with the ability to work under pressure and meet deadlines.