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Afriglobal Group began operations in 1988 by a visionary man Mr. B. B. Garg. Our business was majorly raw chemical distribution. We have since grown into a diversified entity with about five dynamic and fast growing competent organizations now referred to as Afriglobal Group of Companies. Each organization has developed into the market leader or one of the l...
Position / Grade: Credit Sales Recovery / Officer
Reporting To: Head, HMO / Corporate Sales
Reporting Into: CEO
Other Linkages: Accounts, Dispatch, Customer Service, Sales Support inter-alia
Statement of Purpose
This is a summary of the overall role of the job from the organization’s point of view:
- The collection officer attempts to collect payment on overdue bills by informing customers of their debt and their various options for repayment.
- When agreeable payment terms are not reached, the collection officer takes further action in order to collect payment on debts.
- Acts as a liaison between the sales team and the credit clients in collecting overdue bills in his day-to-day activity whilst still ensuring no severity in existing business relationship.
- Reporting line shall be as follows:
- Bold Line: Heads of Corporate & Medical Sales and performs other duties as assigned as part of a larger team.
- Dotted line: The Financial Control, Business Partner (FCBP)
Detailed Tasks & Responsibilities
Negotiate Payment Schedules:
- The collection officer speaks to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
Advise Customers:
- Advises customers on their various payment options. If no payment agreement can be reached, collection officer informs customers of further actions that may be taken to collect overdue debts.
Maintain Customer Files:
- Keeps customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
Prepare Statements:
- Prepares statements to be given to NHIS (In the case of HMO) or lawyers (In general cases) when customers fail to meet their payment agreements or when no payment agreement can be made.
Effective and Prompt Business Communication:
- Writes letters/mails to customers to inform them of their debts which includes billing and credit limits respectively. When customers fail to meet their payment obligations, writes letters to NHIS to collect debt without the customer’s aid.
Field Work Outlay / Mapping:
- Prepare work plan detailing the clients to be visited and the target collection amount by working critically and strictly with the overdue spreadsheet from the account department.
Overdue / Outstanding:
- Works in synergy with the account department in ensuring that payments made by clients for specific months are cleared accordingly i.e. bill-wising.
Collection & Reconciliation of Payment Advices:
- The collection officer shall aggressively visit every erring client by ensuring overdues are cleared
- To confirm every payment from the clients with accounts department.
- To use the payment advices issued by the HMOs to vet payments either by cheques/E-transfers and appeal when payment is found to be inconsistent with agreed tariff.
- To vet payments either by Cheques/E-transfers made by hospitals and ensure it is accurate with the bill amount where payment is found to be inconsistent.
- To give daily and weekly report of collections and activities in line with job roles.
- To maintain integrity as an ambassador of the organization
Other Duties As Assigned:
- Performs other duties as assigned by the Heads of Department
Other Attributes:
- Fluent in English, other local language would be an added advantage.
- Should have a courteous, dynamic and adaptable personality.
- Qualification of a B.Sc / BA / HND, or any other equivalent.
- Additional education and qualification (e.g. MBA/HA/HM) or specialization will be an added advantage.
- Have rich experience of the Healthcare & Diagnostics sales, primarily with HMO not less than a minimum experience of 5 to 10 years.
- Previous experience of in the healthcare / hospitality industry will be an added advantage.
- Advance skills of MS Office, Internet and computer.
- Excellent presentation, communication and leadership skills
- Excellent relationship and emotional intelligent management.
Career Path
- Growth path will be to position of responsibility and eventually to the Head, Corporate Sales.
Salary, Savings and Perks
- Depending on the candidate & as per company policy.
- Will not be a limitation for deserving candidate
Search Criteria
- Any nationality, preferably, Nigerian (but not a limitation)
- Cognate experience in the marketing & sales in the healthcare diagnostics industry and team management.
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