Debt Collection and Customer Relationship Officer at Mwanga

Job Description

• Manages recovery of overdue loan.
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product.
• Responding to customer queries and escalating accordingly.
• Maintaining accurate, up-to-date customer account information.
• Reporting accurate customers feedback daily/weekly.

Requirements

• Minimum of OND / HND / B.Sc qualification.
• Previous experience in tele-collections or Customer Service will be an added advantage.
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language.
• Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills.
• Persuasive, sales/marketing and analytical skills will bean added advantage.

Compensation

• Variable Pay & Incentives that can earn you over N100,000 monthly.
• Base Pay
• HMO & Pension
• Other Benefits