Customer Support Specialist at SeedStars Academy

About the job

• The Customer Support Specialist will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers.
• They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills.
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• Problem-solving also comes naturally to customer care specialists.
• They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Key responsibilities:

• Answering questions about products’ details, the company and issues with account for the customers.
• Assisting customers with technical issues experienced on the app or website and escalate any issue(s) to the appropriate unit.
• Receiving Inbound calls and resolving queries via mails, CRM and via all available platforms/channels.
• Making Outbound follow-up calls to sales leads and persuade potential customers to complete and submit their application
• Responsible for the overall management of all strategic and operational customer onboarding and relationship activities.
• Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.
• Take ownership of the management of the Telesales and Customer Experience function of the business.
• Drive increased revenue and profit to achieve the Company’s ambitious growth.
• Working to stringent targets, the job holder will be required to adopt a professional and knowledgeable approach to each new business call.

Your profile

• At least 1 - 2 years of working experience in a similar role with a startup, finance, investment banking or private equity firm
• Proven track record of personal, academic and professional achievements
• Ability to work in an independent, structured and goal-oriented manner
• Ability to adapt to new challenges in a dynamic and fast-paced environment while multitasking is of utmost importance
• Ability to prioritize deliverables and meet demanding deadlines
• Fluency in English