Customer Support Representative at AnneMarthas Global Services Limited

Job Summary

• The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via the company'scustomer support telephone lines, establishing and managing customer relationships.

Key Duties/Responsibilities

• Answer all incoming calls from customers and provide a resolution to complaints, inquiries, and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product-related issues observed while taking customer calls to the call center management for further action.

Requirements

• Minimum of HND/BSC in Mass Communication or related field.
• 1- 2 years of experience as a call center or customer service agent.
• Strong written and verbal communication skills, attention to detail, and analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.