Customer Support & Operations Associate at Reposebay Human Resources Limited

Role Description

• This is a full-time, on-site role as a Customer Support & Operations Associate. The Customer Support & Operations Associate will be responsible for managing day-to-day customer support operations, responding to customer inquiries, resolving issues, and performing administrative tasks to ensure a seamless customer experience.
• The role demands attention to detail, strong interpersonal skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Customer Satisfaction
• Issue Resolution
• Customer Retention.

Qualifications and Requirements

• Bachelor's Degree or higher in Business Administration, Operations Management, Communications, or related field
• 2 years experience and ITIL certification
• Operations, analytical and problem-solving skills
• Strong communication and interpersonal skills
• Proven customer service experience and the ability to develop customer relationships
• Fluent English speaker (spoken and written)
• Can work well in a team and has excellent organization and time-management skills
• Candidates must reside on the island for proximity.