Customer Support Officer at Gokada Incorporated

Responsibilities

• Must be fluent and show a willingness to work with a great attitude.
• Ability to handle customer complaints correctly and take feedback.
• Provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution.
• Keep records of customer interactions correctly.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and provide a speedy solution.

Requirements

• Minimum of B.A / BSc. in any relevant field.
• 1-2 years of experience in a similar role
• Good communication skills.
• Problem-solving skill.
• Good listening skills.