Customer Support Officer / Front Desk Officer (Kaduna) at Tomato Jos

Job Description

• Greet guests and provide them with superb customer service.
• Ensure the reception is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and takedown messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Direct visitors to the appropriate person or office.
• Resolve and document customer complaints or refer to the appropriate office.
• Letting customers know about other products the company offers and passing leads to the sales team.
• Managing customer relationships to build a reputation for excellent service and generate repeat business.
• Carrying out customer satisfaction surveys and reviews.
• Direct or share with customers online resources, training guides, FAQs, etc that will benefit them on company or product knowledge.
• Create and maintain accurate reports about customer interactions and follow up on progress.
• Make recommendations to management to improve customer experience and organizational revenue.
• Make all company’s hotel and flight reservations
• Performing specific administrative tasks as assigned from time to time.
• Greet guests and provide them with superb customer service.
• Ensure the reception is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and takedown messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Direct visitors to the appropriate person or office.
• Resolve and document customer complaints or refer to the appropriate office.
• Letting customers know about other products the company offers and passing leads to the sales team.
• Managing customer relationships to build a reputation for excellent service and generate repeat business.
• Carrying out customer satisfaction surveys and reviews.
• Direct or share with customers online resources, training guides, FAQs, etc that will benefit them on company or product knowledge.
• Create and maintain accurate reports about customer interactions and follow up on progress.
• Make recommendations to management to improve customer experience and organizational revenue.
• Make all company’s hotel and flight reservations
• Performing specific administrative tasks as assigned from time to time.
• Greet guests and provide them with superb customer service.
• Ensure the reception is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and takedown messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Direct visitors to the appropriate person or office.
• Resolve and document customer complaints or refer to the appropriate office.
• Letting customers know about other products the company offers and passing leads to the sales team.
• Managing customer relationships to build a reputation for excellent service and generate repeat business.
• Carrying out customer satisfaction surveys and reviews.
• Direct or share with customers online resources, training guides, FAQs, etc that will benefit them on company or product knowledge.
• Create and maintain accurate reports about customer interactions and follow up on progress.
• Make recommendations to management to improve customer experience and organizational revenue.
• Make all company’s hotel and flight reservations
• Performing specific administrative tasks as assigned from time to time.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 1 - 3 years work experience.