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  • Posted: Mar 16, 2022
    Deadline: Mar 30, 2022
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  • Tomato Jos is an agricultural production company that believes in the power of farming and processing local food products for local consumption. Our mission is to make tomato production a sustainable, profitable business for the farmers with whom we work.
    Read more about this company

     

    Customer Support Officer / Front Desk Officer (Kaduna)

    Job Description

    • Greet guests and provide them with superb customer service.
    • Ensure the reception is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
    • Answer all client questions and incoming calls.
    • Redirect phone calls to the appropriate department and takedown messages.
    • Accept all letters and packages, and distribute them to their appropriate departments.
    • Direct visitors to the appropriate person or office.
    • Resolve and document customer complaints or refer to the appropriate office.
    • Letting customers know about other products the company offers and passing leads to the sales team.
    • Managing customer relationships to build a reputation for excellent service and generate repeat business.
    • Carrying out customer satisfaction surveys and reviews.
    • Direct or share with customers online resources, training guides, FAQs, etc that will benefit them on company or product knowledge.
    • Create and maintain accurate reports about customer interactions and follow up on progress.
    • Make recommendations to management to improve customer experience and organizational revenue.
    • Make all company’s hotel and flight reservations
    • Performing specific administrative tasks as assigned from time to time.
    • Greet guests and provide them with superb customer service.
    • Ensure the reception is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
    • Answer all client questions and incoming calls.
    • Redirect phone calls to the appropriate department and takedown messages.
    • Accept all letters and packages, and distribute them to their appropriate departments.
    • Direct visitors to the appropriate person or office.
    • Resolve and document customer complaints or refer to the appropriate office.
    • Letting customers know about other products the company offers and passing leads to the sales team.
    • Managing customer relationships to build a reputation for excellent service and generate repeat business.
    • Carrying out customer satisfaction surveys and reviews.
    • Direct or share with customers online resources, training guides, FAQs, etc that will benefit them on company or product knowledge.
    • Create and maintain accurate reports about customer interactions and follow up on progress.
    • Make recommendations to management to improve customer experience and organizational revenue.
    • Make all company’s hotel and flight reservations
    • Performing specific administrative tasks as assigned from time to time.
    • Greet guests and provide them with superb customer service.
    • Ensure the reception is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
    • Answer all client questions and incoming calls.
    • Redirect phone calls to the appropriate department and takedown messages.
    • Accept all letters and packages, and distribute them to their appropriate departments.
    • Direct visitors to the appropriate person or office.
    • Resolve and document customer complaints or refer to the appropriate office.
    • Letting customers know about other products the company offers and passing leads to the sales team.
    • Managing customer relationships to build a reputation for excellent service and generate repeat business.
    • Carrying out customer satisfaction surveys and reviews.
    • Direct or share with customers online resources, training guides, FAQs, etc that will benefit them on company or product knowledge.
    • Create and maintain accurate reports about customer interactions and follow up on progress.
    • Make recommendations to management to improve customer experience and organizational revenue.
    • Make all company’s hotel and flight reservations
    • Performing specific administrative tasks as assigned from time to time.

    Requirements

    • Candidates should possess a Bachelor's Degree qualification with 1 - 3 years work experience.

    Method of Application

    Interested and qualified candidates should send their Cover Letter and current Resume to: jobs@tomatojos.net using the Job Title as the subject of the mail.

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