Customer Support Executive at Culminate Consulting

Job Requirement

• Customer Engagement: Proactively engage with customers through various channels, including email, phone, and social media, to understand their needs and preferences.
• Issue Resolution: Address customer inquiries, concerns, and feedback promptly and effectively, striving for first-contact resolution.
• Relationship Building: Build strong and lasting relationships with customers, fostering loyalty and repeat business.
• Feedback Analysis: Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities for enhancement.
• Process Improvement: Collaborate with cross-functional teams to improve customer-facing processes and contribute to a positive customer experience.
• Customer Advocacy: Encourage satisfied customers to become brand advocates through testimonials, reviews, and referrals.
• Data Management: Maintain accurate and detailed customer records, ensuring confidentiality and compliance with data protection regulations.

Qualification and Experience

• BSc/ HND/ ND in Marketing or related field
• Proven experience in a customer service or customer experience role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to work in a fast-paced environment and adapt to evolving customer needs.
• A customer-focused professional with a passion for creating positive experiences.