Customer Support and Social Media Manager at Limosiris

Job Summary:

We are seeking a highly motivated and experienced Customer Support and Social Media Manager to join our team. This position will require a combination of customer service, technical support, and social media management skills. The ideal candidate will be responsible for managing our company's online reputation, monitoring social media channels, responding to customer inquiries, and providing technical assistance when needed.

Key Responsibilities:

• Respond to customer inquiries and support requests via email, phone, or social media channels in a timely and professional manner.
• Identify and escalate complex issues to appropriate departments for resolution.
• Maintain an organized customer support database and ensure all customer interactions are documented.
• Develop and implement customer service policies and procedures to improve the customer experience.
• Monitor social media channels and respond to customer comments, questions, and concerns.
• Manage and grow our social media presence across multiple platforms, including Facebook, Twitter, Instagram, and LinkedIn.
• Develop and execute social media strategies to increase brand awareness and engagement.
• Create and curate engaging content for social media channels, including blog posts, videos, and images.
• Analyze social media metrics to identify trends and adjust social media strategies accordingly.
• Collaborate with other departments, including marketing and product development, to ensure a consistent brand voice and customer experience.

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field.
• 1-3 years of experience in customer support and social media management.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Proficiency in social media management tools, such as Hootsuite, Sprout Social, or Buffer.
• Experience with customer service software, such as Zendesk or Freshdesk.
• Strong problem-solving and analytical skills.
• Ability to work independently and prioritize tasks.
• Understanding of SEO and content marketing strategies.

Preferred Qualifications:

• Experience in the technology industry.
• Experience with graphic design software, such as Adobe Creative Suite.
• Knowledge of social media advertising platforms, such as Facebook Ads and Google AdWords.
• Familiarity with project management tools, such as Asana or Trello.

Salary:

The salary for this position will depend on the candidate's qualifications and experience