Customer Support and Operations Officer at Elvaridah

Position Overview

• We are seeking a dynamic and dedicated Customer Support and Operations Officer to join us.
• This role combines excellent customer service with operational oversight to ensure smooth and efficient daily operations in our heritage-inspired kitchen setting. 
• The ideal candidate will have 1-2 years of experience in customer service or operations, with a passion for food, heritage, and hospitality.

Key Responsibilities
Customer Support:

• Provide exceptional customer service by responding to customer inquiries, addressing concerns, and ensuring overall satisfaction.
• Handle customer complaints with empathy and resolve issues promptly.
• Maintain a friendly and welcoming atmosphere for all customers visiting the heritage kitchen space.
• Coordinate bookings and reservations for kitchen space, ensuring seamless guest experience.

Operations Management:

• Oversee daily operations of the heritage kitchen space, ensuring it runs efficiently.
• Assist with managing inventory, supplies, and equipment to ensure operations run smoothly.
• Ensure all kitchen activities adhere to safety and quality standards.
• Coordinate with chefs, kitchen staff, and suppliers to maintain a smooth workflow.

Administrative Support:

• Assist with maintaining operational documentation and reports as required.
• Support in the planning and execution of events or special activities hosted in the kitchen space.
• Monitor and report on the status of all operational procedures and implement improvements where necessary.

Required Skills and Qualifications

• Interested candidates should possess a Bachelor`s Degree in any relevant field
• Experience: 1- 2 years of experience in customer service, operations, or a similar role within the hospitality or kitchen environment.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
• Attention to Detail: High level of accuracy and attention to detail, ensuring smooth operations and customer satisfaction.
• Problem-Solving: Strong ability to think critically and resolve operational or customer service issues efficiently.
• Teamwork: Ability to work collaboratively within a diverse team.
• Hospitality Focus: A passion for delivering exceptional service in a hospitality-driven environment.

Benefits

• Competitive monthly salary of N100,000.
• Accommodation provided on-site.
• Opportunity to work in a unique, heritage-driven kitchen space.
• Professional development and growth opportunities within the hospitality industry.
• A vibrant and dynamic work environment surrounded by passionate food enthusiasts.