Customer Success Specialist at BorderlessHR

Summary

• We are seeking a Customer Success Specialist to ensure our clients achieve maximum value. 
• In this role, you’ll act as a trusted advisor to customers, guiding them through onboarding, adoption, and continued success with our solution. 
• You will work closely with cross-functional teams to deliver exceptional support and proactively address customer needs to drive satisfaction and retention.

What you will do

• Onboard New Customers: Guide customers through the onboarding process, ensuring a smooth transition to using Insight7’s platform.
• Drive Adoption: Partner with customers to understand their goals and workflows, helping them leverage Insight7’s features to achieve success.
• Proactive Engagement: Monitor customer health metrics, identify areas for improvement, and proactively reach out to address issues or opportunities.
• Provide Support: Serve as the main point of contact for customer inquiries, troubleshooting issues, and ensuring timely resolution.
• Upsell and Renewals: Identify opportunities to expand usage and value for existing customers, contributing to renewal and upsell efforts.
• Collaborate Across Teams: Work with sales, product, and engineering teams to advocate for customer needs and influence product development.
• Educate and Train: Conduct training sessions and create resources to empower customers to use Insight7 effectively.
• Track Success: Maintain accurate records of customer interactions, feedback, and outcomes in our CRM system.

What you will bring

• Interested candidates should possess a Bachelor`s Degree in any relevant field
• Experience: 1+ years in customer success, account management, or a similar client-facing role, preferably in a SaaS environment.
• Customer-Centric Mindset: Passion for delivering exceptional customer experiences and solving problems with empathy and urgency.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain complex concepts clearly and effectively.
• Analytical Skills: Ability to analyze customer data to identify trends, challenges, and opportunities for growth.