Customer Success at Reposebay Human Resources Limited

Shecluded is a fintech for women, and we are hiring a Customer Success Associate

You will have the following responsibilities but are not limited to…

• Answer incoming customer calls and handle general customer concerns.
• Advise clients and create financial education.
• Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
• Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
• Required to possess sound product knowledge, which is critical for offering quick and accurate customer assistance.

Will be responsible for operating CRM Software to achieve the following:

• Collect data and track customers.
• Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.
• View and recover abandoned carts.
• Create retention campaigns, from conceptualization to analysis, e.g. Offer incentives via loyalty and referral programs.
• Run scheduled surveys to engage customers and get valuable feedback about our services.
• Work on financial content for women
• Continuously improve our company's customer retention rate, average order value, and lifetime value.
• Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
• Build E-Commerce reports to track business growth.

Requirements and Skills…

• Proven working experience as a Client Relations Manager and Customer Service Officer
• Minimum of 2 years experience.
• Bachelor's degree/HND in business administration, management, or related field.
• Clear and persuasive communication skills
• Empathy
• Friendly/warm personality
• Ability to use positive language
• Patient and attentive
• Problem-solving skills
• Self-control and patience
• Prior experience with CRM Software preferred e.g. HubSpot.