Customer Success Officer at SENRI Limited

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Job Description / Responsibilities

• Own overall relationship with the assigned customer, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive the continued value of our product.
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics and data as directed.

Job Requirements

• 2-4 years of experience in communications or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working in a small multiple multinational team.
• Active team player, self-starter, and multitasker who can quickly adjust priorities