Customer Success- Messaging at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Purpose

As Customer Success- Messaging, you will provide assistance to Moniepoint customers via messaging. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services.

Responsibilities 

• To assist customers with queries related to Moniepoint products via Messaging and deal with multiple customers at the same time. 
• Maintaining a positive, empathetic and professional attitude toward customers at all times. 
• Acknowledging and resolving customer complaints. 
• Respond timely both verbally and in writing to all customer inquiries.
• Communicating and coordinating with your manager as necessary. 
• Familiar with Moniepoint products so that you can answer questions effectively. 
• To manage all daily tasks and duties related to the process with strict compliance to guidelines. 
• Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience 

Requirements 

• OND Degree is required. 
• Experience and knowledge of customer support requirements particularly in the correspondent banking space.
• 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
• Client Service experience or Front Office experience 
• Compliance knowledge is an added advantage
• Attention to detail