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  • Posted: Jul 13, 2022
    Deadline: Not specified
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    Clickatell is a global leader in mobile messaging and transaction services, which enable its customers to connect, interact and transact with their business partners and communities on the mobile phone. Video: Ontbytsake (Breakfast Matters) Profile of Clickatell Clickatell's global footprint means that it can deliver short message services (SMS) throu...
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    Customer Solution Manager

    Purpose

    The Customer Solution Manager will develop and implement best practices to help our largest accounts to optimize their Chat Commerce consumer journeys. This is a critical role in helping our sales team optimize and achieve their business objectives.

    We Do The Right Things- Responsibilities of the Role

    • Work in close coordination with the a regional Enterprise sales team (i.e. commercial managers and solution architects) to design the optimal consumer experience journey at our Enterprise clients (i.e. optimizing B2B2C CX design).
    • Develop and optimize chat user journeys through interactive consultation with the Enterprise clients.
    • Develop an exceptional understanding of what is required to ensure that Chat Commerce deployments are successful in terms of consumer experience, ROI & automation of processes.
    • Evaluate past and existing Clickatell deployments, extracting lessons learned and best approaches that if applied to new projects will increase the likelihood of successful deal closure.
    • Develop companywide strategies (involving all relevant parties) on how to build capabilities to help customers to optimize the CX of Chat Commerce Solutions.
    • Contribute to strategic product develop in relation to target markets and specific use cases.
    • Work on specific identified accounts (applying the best practices), to convince clients to deploy and invest and help them to be successful.
    • Take appropriate actions to develop Clickatell's brand as the company that help their customer's to be successful, through proven success stories.
    • Develop a long term plan to grow this expertise in support of Clickatell customers in all our target regions.
    • Operate as a strong team player to achieve various goals and objectives.

    Requirements

    We Are On A Learning Journey- Requirements of the Role

    • Broad-based business professional with 10+ years of experience in business transformation and consumer journey design and development.
    • Proven ability to interact with Senior client decision makers, building confidence to deliver on strategic projects.
    • Successful track record in shaping new generation, transformational products – especially in the retail or financial services verticals.
    • Good analytic skills to understand previous successes and market dynamics.
    • Proven track record in understanding and developing consumer journeys in mobile environments to optimize conversational channel deployments.
    • Ability to conceptualise outcomes through a process of integrating diverse disciplines (product functionality, consumer behaviour and return on investments) to develop targeted solutions.
    • Strong business acumen, analytical and problem skills, and focus.
    • People-person who is skilled at impressing and satisfying customer not only with results but technical capability.
    • High-energy, visionary executive with high intellectual horsepower and a proven entrepreneurial track record of defining and delivering new initiatives
    • Successful background driving repeatable solutions, technical wins and / or practice wins.
    • Demonstrated leadership, teamwork and collaboration in a professional setting
    • Excellent communication (written and oral) and interpersonal skills

    Benefits

    Why You Should Join- Perks of the Role

    • Healthcare, Retirement Fund and Risk benefit company contributions
    • Quarterly performance incentives
    • Reimbursable Communication allowances for internet and mobile phone bills
    • Half-day off on your birthday
    • 5 personal days leave a year, over and above your annual leave
    • Remote Working (our offices are currently open for essential use only due to COVID-19)
    • Home office set-up with laptop, monitor, chair and UPS

    Method of Application

    Interested and qualified? Go to Clickatell on apply.workable.com to apply

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