Customer Services Specialist at Medvron Group March, 2023

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- Customer Services Specialist at Medvron Group
Posted: Mar 22, 2023

Expires: Apr 16, 2023

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Customer Services Specialist
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience 1 - 2 years
- Location Lagos
- Job Field Customer Care, Success and Service
- Salary Range ₦50,000 - ₦100,000/month
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Responsibilities:
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
Requirements:
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- OND/HND/BSc in Information Technology or relevant diploma.
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