Customer Service Specialist at Furex Technologies

Job Description

• We are looking to hire a confident, vibrant and young individual with strong empathy skills.
• Have you successfully turned a difficult customer to a happy one? Are you result driven with a problem-solving mindset? Do you pay keen attention to details and love to work well with numbers?
• Can you work on a rotational shift schedule that would afford you more flexible time options and do you reside within Lekki - Ajah Axis?
• We'd love to talk with you!

Key Responsibilities

• Handling customers’ needs and rendering quality service in a timely manner.
• Answering questions about the company's products and services.
• Providing proactive customer outreach and delivering information about the company's offerings.
• Handling customer complaints professionally and proffer solutions that address their needs.
• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data.
• Reconciling payments to ensure the accounting system reflects the correct transactions.
• Ensure Customers get Timely Response to all Enquiries and solicit feedback on services rendered for better and continuous improvement.
• Generate and Manage Reports.

Primary Qualifications

• OND / HND / B.Sc in Accounting or other business-related field
• 1 - 2 years’ experience in customer service role or related
• Experience working in a fast-paced environment handling multiple priorities and constituents.
• Great communication skills
• Good with Arithmetic
• Smart and Proactive.