Customer Service Representatives at Inguest Global Partners Limited

Our client, a reputable Commercial Bank, is seeking to urgently hire Customer Service Representatives.

Job Location: Victoria Island, Lagos

Job functions:

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers politely and professionally.
• Track and follow up on all customer request promptly.
• Maintain broad knowledge of all company products, services, and promotions.
• Identify and implement new process plans to improve customer support service.
• Manage a large volume of customer calls in a friendly and courteous manner.
• Provide exceptional customer service.
• Greet and address customers in a friendly and respectful way.

 Requirements

Experience, Qualification, and Required Skills:

• Minimum of HND/BSc degree from a reputable institution
• Must have completed NYSC
• Not more than 28 years
• The candidate must be very smart
• Excellent communication skills (both written & oral)
• Good interpersonal skills
• Professional, able to maintain confidentiality and ethical behavior

Salary: N75,000.00 monthly gross

Other Benefits: HMO, Pension, 13th Month, and Annual Leave Allowance.