Customer Service Representative at Tetra Pak

Job Summary

• We are looking for a Customer Service Representative based in Lagos, Nigeria, who will report to the Customer Service and Designer Manager. 
• The successful candidate will drive order management and design handling operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.

What you will do
Secure OFPM execution:

• Secures supply chain PM / AM order fulfilment: Order management, design administration, invoicing, claim administration, logistics.
• Synergy with internal functions: planning, logistics, additional material, marketing, technical service to secure smooth order handling always led to increase productivity.
• Perform Sales forecast End User role

Drive continuous improvement:

• Participate in WCM teams to identify process and tools productivity opportunities (office, supply chain pillars)
• Seek for process and system automation opportunities
• Increased overall productivity in front-office and back-office processes
• Focused KPI´s

Requirements
We believe you have:

• Degree in Logistics, Supply Chain or equivalent.
• 3 years of experience as a Customer Service Representative
• Requires the ability to quickly gain a full understanding of customer operational needs
• Requires strong business communication skills at all levels and disciplines; both written and oral
• Requires a high degree of accuracy in collating, checking and analyzing data and information
• Requires proficiency in MS office skills, with a working knowledge and experience of relevant business systems (SAP)
• Able to maintain an eye for detail in a high pressure working environment whilst maintaining consistency and courtesy
• Able to manage multiple tasks while demonstrating time management/ prioritisation skills
• Able to understand and work within defined processes
• Able to effectively negotiate solutions to sales and operational planning issues
• Able to work in a matrix organisation aligned to account teams and specialist functions
• Able to demonstrate a flexible working attitude
• Able to work effectively in a team environment.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements.