Customer Service Representative at SRS Collection

Job Summary

• We are looking for a courteous and customer-focused Customer Service Representative to handle customer inquiries, resolve complaints, and provide accurate information about our products and services.
• The ideal candidate will ensure a positive customer experience and maintain strong customer relationships.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Handle and resolve customer complaints in a professional manner
• Provide accurate information about products, services, and company policies
• Maintain customer records and document interactions
• Follow up with customers to ensure issues are resolved
• Escalate complex issues to the appropriate department when necessary

Requirements & Qualifications

• Minimum of BSc Degree in any related field
• Proven experience in customer service is an advantage
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with CRM systems is a plus.