Customer Service Representative at Skin101 Clinics

Position Overview

SKIN101 Medical Center is growing, hence the need to expand our team. We are looking for a qualified and experienced customer service representative to join our team of professionals who can deliver a high-quality service, understand the importance of customer satisfaction, and have high business ethics. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Salary: Attractive

Job Type: Full Time

Experience: 2 years

Qualification: HND/BSc

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Maintain a positive, emphatic, and professional attitude towards customers always
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Know our products and services inside and out so as to answer questions
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required Skills & Qualifications

• Must possess a minimum of HND or B.Sc. in a related field
• Must have at least 2 years of proven working experience in a similar role
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Excellent organizational and analytical skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Experience in a fast-paced service-led environment
• Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must reside in Abuja