Customer Service Representative at Resource Intermediaries Limited

Salary: 80k-100k

Position Summary:

As a Customer Service Representative, you will play a vital role in building and maintaining positive relationships with our clients, both caregivers and families. You will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues.

Key Responsibilities:

• Serve as the primary point of contact for both caregivers and families.
• Provide information about our training programs, caregiver services, and travel arrangements.
• Assist caregivers with the application process and enrollment in training programs.
• Match caregivers with suitable families based on their qualifications and preferences.
• Address inquiries and resolve customer complaints in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Contribute to ongoing process improvement initiatives.

Qualifications and Skills:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to build rapport and trust with clients.
• Problem-solving and conflict resolution skills.
• Strong organizational and time management skills.
• Proficiency in using computers and customer relationship management (CRM) software.

Location: Wuse 2, Abuja