Customer Service Representative at Pharmachain

About the Role

• We are looking for an experienced and detail-oriented Customer Service Representative to support patients in sourcing their medications.
• You will serve as the link between patients and partner pharmacies to confirm drug availability, discuss brand options, and coordinate pickup or delivery.

Key Responsibilities

• Receive and respond to patient medication requests via phone, chat, or other communication channels.
• Contact partner pharmacies to confirm the availability, pricing, and brand options of requested medications.
• Communicate clearly with patients to verify their preferred medication brands and alternatives when necessary.
• Confirm patient choices regarding pickup at pharmacy locations or delivery arrangements.
• Coordinate with logistics/delivery teams to ensure timely medication dispatch.
• Provide accurate updates to patients on order status and expected timelines.
• Maintain proper documentation of customer interactions, orders, and pharmacy confirmations.
• Handle complaints, inquiries, and service issues professionally and promptly.
• Ensure compliance with patient privacy and confidentiality standards.

Requirements

• Minimum of HND / Bachelor’s Degree in any field (health-related field is an advantage).
• Strong communication and customer service skills
• Fast learner with leadership and problem solving skills
• Good attention to detail, organization and record-keeping skills.
• Basic knowledge of medications is an advantage.
• Excellent phone etiquette
• Ability to multitask and manage multiple patient requests efficiently.
• Proficiency in using digital communication tools and data entry systems.
• Experience working in a healthcare facility such as a hospital or pharmacy is an added advantage.
• Tech savvy, experience with various software apps and tools.