Customer Service Representative at People Capacity Management

Job Summary:

The Customer service representative will serve as the first point of contact for our clients, manage inquiries, handle requests, and coordinate personalized services to ensure customer satisfaction and loyalty.

Key Responsibilities:

• Respond promptly and professionally to our existing and prospective customer inquiries via phone, email, and chat.
• Ensure personalized concierge-level services, including making reservations, travel arrangements, event bookings, and handling special client requests.
• Understand the clients’ preferences and tailor service delivery to meet individual needs.
• Coordinate effectively with service providers, vendors, and internal teams to fulfill client requests efficiently.
• Resolve customers’ complaints or concerns with empathy, efficiency, and professionalism.
• Ensure the accurate documentation of all client interactions, preferences, and transactions using CRM systems.
• Proactively follow up with clients to confirm satisfaction with previously rendered services and offer additional assistance.
• Stay up to date on local and international services, venues, and events to provide relevant recommendations.