Customer Service Representative at Outcess Solutions Nigeria Limited

Location: OPEBI, IKEJA
Company: OUTCESS
Salary: 45 - 50k

RESPONSIBILITIES

• Making Inbound and Outbound calls
• Ensuring that customers are satisfied with products or services
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Keep records of customer interactions, process customer accounts and file documents
• Troubleshooting common issues with a product or service

REQUIREMENTS

• OND/HND/Bachelor’s degree in Mass Communication or other related fields.
• Not more than 34 years of age
• Relevant experience in Customer Service is an advantage.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.