Customer Service Representative at Onyx Beauty Hub

Summary

• The Customer Service Representative will serve as the primary point of contact for customers, providing timely assistance, resolving enquiries and complaints, processing customer requests, and ensuring a seamless shopping experience across our communication channels.

Key Responsibilities

• Respond promptly and professionally to customer enquiries across WhatsApp, phone calls, social media, and other communication channels.
• Provide accurate information about products, prices, availability, promotions, and delivery timelines.
• Follow up with prospective customers and convert enquiries into sales.
• Handle customer complaints, feedback, and concerns professionally.
• Process customer orders and ensure proper documentation and follow-up.
• Maintain positive customer relationships and encourage repeat patronage.
• Escalate complex customer issues to the appropriate department when necessary.
• Maintain accurate customer interaction records and submit required reports.
• Collaborate with the sales and operations teams to ensure customer satisfaction.

Requirements

• Minimum of OND / HND / BSc in a relevant discipline.
• Previous experience in customer service, sales, or a related role is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good knowledge of WhatsApp Business and other digital communication platforms.
• Ability to handle difficult customers professionally.
• Good attention to detail and strong organisational skills.
• Customer-oriented, persuasive, and target-driven.
• Ability to work effectively in a fast-paced environment.

Remunertion and Benefits

• Monthly Gross Salary: ₦150,000.
• Additional performance-based incentives.
• Pension contribution.
• Health Maintenance Organisation (HMO) coverage.
• Professional development and career growth opportunities.
• Opportunity to work and grow within a premium luxury brand.