Customer Service Representative at MyJobMag Limited

Job Description

• Attend to all customer enquiries promptly
• Resolve customer issues and complaints on service related matters
• Receive and process customer's requests promptly and efficiently
• Build and maintain long term and profitable relationships with customers
• Deliver efficient and quality customer service consistently.
• Maintain a database for collating useful customer information.
• Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.

Requirements

• Applicants must possess a minimum of Second Class Division for holders of BSc. and Upper Credit for HND holders.
• Must have 1 - 3  customer service experience

Skills and Competencies:

• Computer Skills (compulsory)
• Excellent customer relationship management
• Good Oral & Written communication
• Sales & Marketing skills
• Excellent inter-personal skills
• Problem solving and conflict resolution
• Must have basic knowledge in Microsoft Word and Excel.
• Organized, detail-oriented and can work in a fast-paced environment