Customer Service Representative at LifeBank

Job Summary

• The customer service agent is the first line of contact for LifeBank customers. 
• The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Responsibilities

• Oversee call center operations to maintain efficiency and effectiveness.
• Complete bi-weekly vendor reconciliations within 24 hours.
• Regularly review and enforce compliance with the unit’s SOPs.
• Prepare weekly schedules for CSAs.
• Conduct QA reviews on all calls received during the week.
• Ensure the accuracy of order details on Lite.
• Reconcile daily cash sales for Lagos and other cities.
• Define and track KPIs for team members.
• Prompt escalation of any issues to the Operations Lead.
• Perform other assigned duties.

Requirements

• Qualifications: B.Sc or HND in Marketing, Mass communication or any related discipline
• 2 - 3 years experience in a similar role with at least one year of leadership experience
• Excellent communication and analytical skills
• A can do personality and willingness to serve.