Customer Service Representative (Key Account) at Speedaf Nigeria Limited

• Act as main link between Speedaf and her customers.
• Ensure an effective communication and mutual understanding, focus on our customer’s needs.
• Update and maintain customer orders in the systems.
• Collect and follow up customer orders.
• Ensure a close follow up of daily order entering and guarantee strict order management accuracy.
• Issuing of local documentation including Invoice, Delivery Notes, Receipts and verifications when necessary.
• Order tracking and follow up until delivery.
• Work with station supervisor daily to ensure smooth deliveries, ensuring that appropriate riders are at the right place at the time.
• Track customer claims and ensure a daily follow-up of outstanding items. Investigate claims and set action plans to prevent re-occurrence.
• Focus constantly on service level performance improvement.
• Maintain procedures, follow standards, and administrate activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
• Implement tools and reports in order to measure the Customer Service activity and its KPI performance is enhance.
• And many others as assigned.

Skills and Qualifications

• HND / BSC degree in relevant fields.
• 2-4 years’ experience as Customer Service representative in logistics industryMust be a team player.
• Must have interpersonal skills.
• Must possess excellent communication and customer service skills.3
• Must have prior experience in handing key customers' accounts.
• Customer oriented.
• Understanding of MAP functionalities.
• Knowledge on Customer Service practices and principles.
• Organization skills to manage (at times) intense workload & ability to work efficiently and calmly under pressure
• Must be proficient in Ms Office tools.
• Ability to handle various tasks with humility and business drive.

Salary
N80,000 - N120,000 Monthly.