Customer Service Representative at Justerotics

Responsibilities

• Converse and convert customers through all our social media platforms including: WhatsApp, Instagram, Twitter, Google Map and any other social platform we are present on.
• Attend to Walk-in and Online customers.
• Provide knowledgeable answers to questions about product, pricing and availability
• Take pictures and videos of our products for marketing to customers
• Do presentation videos of products and how to use
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Receive and process customer orders
• Generate sales and close Transactions.
• Post on our social media accounts
• Suggest solutions when a product malfunctions.

Qualifications

• At least 3 years of relevant work experience in customer service.
• OND/ HND/ B.Sc in any discipline
• Energetic, happy and playful personality preferable
• Excellent communication and presentation skills
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, organize, and prioritize work
• Proficiency in all social media platforms
• Proficiency in Microsoft Word, Excel

Salary

N70,000 with Company Accommodation

Benefits

• Accommodation is provided in our staff quarters
• HMO after confirmation
• Paid leave

Before applying, please ensure you are comfortable working in an adult toy company (sexual health sector) and your values align with ours. We have a fun work environment, that ensures everyone enjoys their work while increasing your value.