Customer Service Representative at I-Sense Ville Consult

Job Summary: 

We are seeking a Customer Care Representative to join our client, who is a medical diagnostic center. The ideal candidate will be responsible for providing exceptional customer service to patients and visitors. This role involves scheduling appointments, handling inquiries, and ensuring a smooth patient experience from check-in to check-out.

Industry: Healthcare, Medical Diagnostic Center
Salary: 100,000 Naira Net (Monthly)

Work Mode: Full Time, Onsite (Monday - Friday, Alternate Saturday)

Key Responsibilities:

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments accurately and efficiently.
• Answer phone calls and respond to inquiries promptly.
• Assist patients with registration and check-in procedures.
• Address patient concerns and resolve issues effectively.
• Maintain patient records with confidentiality and accuracy.
• Collaborate with medical staff to ensure patient needs are met.
• Uphold company policies and procedures related to customer service.

Requirements:

• Proven experience as a Customer Care Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with medical terminology and practices is a plus.
• Proficiency in MS Office and scheduling software.
• Ability to work well under pressure in a fast-paced environment.