Customer Service Representative at HRLeverage Africa

Job Description

• Customer Service Representative is regarded as one of the most important positions to our client, and a great way to start your adventure with them.
• Many of their managers started on the sales floor. On the sales floor, it’s all about excellent customer service.
• As a Customer Service Representative, you’re a multi-tasker who enjoys being on your feet. You’re also a positive, friendly person with a fantastic sense of style.
• You have great organizing skills and enjoy working with a team of people who are just as outgoing and interested in African art and culture as you are.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services).
• Answer customers’ questions about specific products/services.
• Conduct price and feature comparisons to facilitate purchasing.
• Cross-sell products.
• Ensure racks are fully stocked.
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Requirements

• High School Degree.
• B.Sc in Marketing or related field is a plus.
• 2 - 3 years work experience.
• Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
• Understanding of the retail sales process.
• Familiarity with consumer behavior principles.
• Knowledge of inventory stocking procedures
• Basic math skills.
• Track record of achieving sales quotasExcellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Flexibility to work various shifts.

Salary
N80,000 monthly