Customer Service Representative at GFT Limited

Job Summary

• A fitness brand is seeking dynamic and motivated Customer ServiceRepresentatives to join our team.
• As a Customer Representative, you will be responsible for promoting and selling to customers within the retail/ e-commerce environment.

Responsibilities

• Your primary goal will be to engage with customers and potential leads and educate them about products and services.
• This role requires excellent and eloquent communication skills, a customer-centric approach, negotiating, and persuasive ability to achieve sales targets.
• Proactively approach customers in partner retail stores and initiate conversations to understand their device financing needs.
• Sell company products and services in your assigned work platform.
• Cold Calls, and follow-up calls to potential clients.
• Knowing the Company’s products inside and out so that you can answer questions.
• Collaborate with retail store staff to identify and capitalize on cross-selling opportunities. Relationship Building:
• Keep records of customer interactions, process customer accounts, and file documents.
• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Sales Target Achievement:

• Meet and exceed assigned sales targets and key performance indicators (KPIs) regularly.
• Proactively seek opportunities to maximize sales and revenue generation.
• Utilize effective sales techniques and strategies to influence customer decision-making and drive sales growth.
• Monitor and analyze sales performance data, identify trends, and provide feedback and insights to improve sales effectiveness. Reporting and Documentation:
• Maintain accurate and up-to-date records of customer interactions, sales activities, and application status on the management system.
• Meet sales target

Requirements

• A Bachelor's Degree in Business, Marketing, or a related field is a plus
• 2 years of relevant work experience.
• Excellent communication and interpersonal skills, with the ability to engage and build rapport with customers.
• Strong customer service orientation and the ability to actively listen and understand customer needs. Tele sales, cold calls, inbound and outbound callsa must.
• Results-driven mindset with a proven track record of meeting or exceeding sales targets.
• Familiarity with CRM systems and sales tools.