Customer Service Representative at Freeme Digital

Duties

• Managing incoming calls and customer service inquiries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Maintain broad knowledge of all company products, services, and promotions.
• Deliver prompt and professional solutions for customer enquires via phone, email, etc.
• Research, prioritize and resolve customer issues in a timely and accurate fashion.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Identify and implement new process plan to improve customer support service.
• Manage all customer calls in a friendly and courtesy manner.
• Provide outstanding and exceptional customer service.
• Work with other departments to address and resolve customer issues efficiently.
• Return customer calls in a timely manner to ensure customer satisfaction.
• Sourcing for artistes’ links from all platforms and sending them to artists/labels
• Resolving issues with the different platforms as it affects uploaded content