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  • Posted: Mar 9, 2020
    Deadline: Mar 22, 2020
  • It’s safe to say that distribution is in our DNA. Our relationships with services like iTunes, MTN Music Plus and YouTube date back to their launch in Nigeria, and our growing library of award-winning music and content makes us your perfect end-to-end global distribution partner. As part of our offering, we’ll get your music and content to digita...
    Read more about this company

    Customer Service Representative


    • Managing incoming calls and customer service inquiries
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Follow communication procedures, guidelines, and policies
    • Take the extra mile to engage customers
    • Maintain broad knowledge of all company products, services, and promotions.
    • Deliver prompt and professional solutions for customer enquires via phone, email, etc.
    • Research, prioritize and resolve customer issues in a timely and accurate fashion.
    • Maintain documentation of customer inquiries and responses for future reference.
    • Direct or route customer calls to appropriate personnel for assistance.
    • Handle dissatisfied customers in a polite and professional fashion.
    • Track and follow-up all customer requests in a timely manner.
    • Identify and implement new process plan to improve customer support service.
    • Manage all customer calls in a friendly and courtesy manner.
    • Provide outstanding and exceptional customer service.
    • Work with other departments to address and resolve customer issues efficiently.
    • Return customer calls in a timely manner to ensure customer satisfaction.
    • Sourcing for artistes’ links from all platforms and sending them to artists/labels
    • Resolving issues with the different platforms as it affects uploaded content

    go to method of application »

    Head Of Sales/ Digital Marketing


    • Develops unique strategies and builds upon current Company strategies within the digital arena to meet/exceed objectives
    • Executes projects to be high quality, on-time and cost-effective/on budget
    • Fosters timeline development and monitors progress, ensuring deadlines are met
    • Develops strong, trusting relationships between clients and partners, providing leadership and support during strategy, ideation, and execution
    • Manages client expectations, bringing issues/concerns to clients' attention before they become
    • problems, offering potential solutions and advising of potential delivery delays
    • Manages work and professional development of the Digital Marketing team
    • Works with project managers to ensure the team is aligned to client requirements
    • Proactively keeps abreast of assigned clients' marketing and media plans, and provides
    • technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc.
    • Writes communications briefs, ensuring that creative and media are effectively integrated
    • Manages research studies that yield rich insights into consumer online behavior and key motivational/attitudinal behavior
    • Develops a total understanding of online target audience and mindset modes
    • Provides campaign performance reporting and analysis to clients
    • Ensures accountability is established during the project planning process

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

  • Send your application

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Average Salary at Freeme Digital
₦ 91K from 4 employees

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