Customer Service Representative at FMR AGENCY

Job Summary:

FMR Agency is seeking for a Customer Care Representative, who will be the first point of contact for customers, providing them with exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring customer satisfaction while adhering to company policies and procedures.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person
• Troubleshoot and resolve customer complaints or concerns efficiently and effectively.
• Maintain accurate customer records and document all interactions in the company’s database.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Identify opportunities to upsell or cross-sell products and services based on customer needs.
• Gather and document customer feedback to identify trends and areas for improvement.
• Participate in training sessions and ongoing professional development.

Qualifications:

• BSc or HND in Mass Communication or English language.
• Minimum of 3 years’ experience in a customer service or customer support role.
• Strong verbal and written communication skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A positive attitude and a strong commitment to customer satisfaction.

Benefits:

• Salary N70,000 monthly plus 10% commission structure. 
• Health insurance package after 12 months
• Home ownership contribution