Customer Service Representative at Fadac Resources

Our client is Nigeria’s leading full-service print and copy center offering quality printing solutions for everyday & corporate printing needs. Established with a firm commitment to efficient service and customer service satisfaction, they are currently in need of a Customer Service Representative

Job Summary

The Customer Service Representative (Frontliner) serves as the first point of contact for customers, providing professional assistance, resolving inquiries, and ensuring a seamless service experience. The role focuses on delivering exceptional customer satisfaction through effective communication, prompt issue resolution, and adherence to company service standards.

Job Responsibilities

• Welcome and attend to walk-in customers courteously and professionally.
• Provide accurate information on company products, services, and policies.
• Handle customer inquiries, complaints, and requests efficiently.
• Process transactions, payments, and service orders where applicable.
• Maintain up-to-date customer records and documentation.
• Escalate unresolved or complex issues to the appropriate supervisor or department.
• Ensure the front desk or service area is clean, organized, and customer-friendly.
• Promote company offerings and ensure customers have a positive service experience.
• Collect and relay customer feedback to improve service quality.
• Adhere to company policies, procedures, and operational standards.

Job Requirements

• First Degree in Business Administration, Marketing, or related field.
• MINIMUM 3 years proven experience in customer service, retail, hospitality, or front desk operations.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office and basic knowledge of CRM or POS systems.
• Neat appearance, courteous disposition, and positive attitude.
• Ability to multitask, prioritize, and work effectively under pressure.
• Must demonstrate professionalism and a strong commitment to customer satisfaction.