Customer Service Representative at Excel and Grace Consulting

Key Responsibilities

• Greet customers warmly and professionally, both in-person and online.
• Answer customer inquiries and provide accurate information about our menu, services, and promotions.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Ensure that customer orders are processed accurately and efficiently.
• Maintain a positive and friendly demeanor at all times
• Manage online ordering platforms, ensuring orders are processed promptly and accurately.
• Respond to online inquiries and reviews in a timely and professional manner.
• Assist with updating online menus and promotion
• Collaborate with other team members to ensure a smooth and efficient operation.
• Assist with various restaurant tasks as needed, such as cleaning and food preparation.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using computers and online platforms.
• Previous experience in customer service or hospitality is preferred but not required.