Customer Service Representative at Excel and Grace Consulting

Job Description

• Respond to inbound inquiries and leads generated through various channels, including phone calls, emails, and website inquiries.
• Build rapport with potential clients, understand their real estate needs and goals, and guide them through the initial stages of the buying or selling process.
• Schedule appointments and inspection of sites for clients with our agents and surveyor.
• Follow up with leads and inquiries to nurture relationships and convert potential clients into active clients.
• Maintain accurate and up-to-date records of client interactions.
• Collaborate with real estate agents and other team members to ensure a seamless and efficient experience for clients.
• Assist with administrative tasks, such as document management, data entry, and general office support.

Qualifications

• HND, B.Sc in any related discipline
• Proven experience in customer service or sales, preferably in the real estate industry.
• Excellent oral and written communication skills, with a professional and friendly demeanor.
• Strong organizational skills and attention to detail.
• Proficiency in using office productivity tools (e.g., Microsoft Office Suite).
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of local real estate market trends and regulations is a plus.