Customer Service Representative at Elevated HR Limited

Job Summary

• The customer service representative will be directly responsible for customer service and processing of online and phone orders.
• Other duties for this role will include customer complaint management, handling enquiries, managing third-party courier companies and day-to-day routine tasks execution.

Key Responsibilities

• Receive and process online orders
• Update and manage the company’s website and social media pages
• Convert leads into actual sales
• Liaise with and manage courier companies
• Develop and maintain updated customer/vendor lists
• Answer and direct phone calls
• Organize and prepare for exhibitions and outdoor sales events
• Assist in the preparation of regularly scheduled reports
• Handle customer enquiries and complaints
• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within the schedule
• Send weekly email blasts, WhatsApp messages, bulk SMS
• Closely monitor online trends and inventory
• Provide daily sales reports as well as weekly and monthly reports of sales efforts in marked sales territory
• Answer first-line queries and complaints from customers.
• Report discrepancies and problems to the Operations Manager
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product lines.
• Work with management to organize and execute online sales campaigns
• Perform all other duties as assigned

Job Requirements

• HND or BSc in any related discipline preferably marketing, business and finance
• 1-3 years experience in an e-commerce role
• Experience with sales targets
• Good customer service skills
• Good networking, prospecting and closing skills
• Result-oriented team player with exceptional motivation and interpersonal skills
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• High proficiency in MS Office Suite
• Good initiative, time and stress management skills.