Customer Service Representative at Eden Solutions and Resources

Responsibilities
Customer Support:

• Answer customer inquiries via phone, email, chat, or in-person.
• Provide accurate, valid, and complete information by following company procedures.
• Resolve customer issues in a timely and efficient manner, escalating complex cases to supervisors when needed.

Issue Resolution:

• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Troubleshoot customer issues with a problem-solving approach.
• Log all interactions, actions taken, and outcomes for future reference and quality assurance.

Customer Satisfaction:

• Build sustainable relationships of trust with customers through open and interactive communication.
• Identify customer needs and offer relevant products or services.
• Gather customer feedback and relay insights to the team to improve service delivery.

Product/Service Knowledge:

• Maintain a thorough understanding of the company’s products and services.
• Stay updated on company policies, promotions, and procedures to provide accurate information to customers.

Documentation and Reporting:

• Accurately record customer interactions in the customer service database.
• Generate reports and summaries for management review.
• Assist with quality assurance by documenting trends and recurring issues.

Requirements

• Education: High school diploma or equivalent
• Skills: Excellent communication skills, active listening, problem-solving ability, patience, and empathy.
• Technical Proficiency: Basic computer skills and familiarity with customer service software or CRM systems.

Key Attributes:

• Positive attitude and a customer-first mindset.
• Ability to remain calm under pressure.
• Detail-oriented with strong organizational skills.