Customer Service Representative at DEDA Hospital

Job Description

• Answering telephone calls in a professional manner at all times.
• Maintaining diaries and arranging appointments.
• Taking messages and giving feedbacks.
• Accepting packages and liaising with visitors / patients / clients
• Must possess excellent IT skills and efficiently use a variety of software packages.
• Handling correspondence of a confidential nature.
• confidentiality is maintained at all times.
• Implementing and maintaining procedures/administrative systems.
• Liaising with staff, suppliers and clients.
• Standing as an interface between the staff and guests.
• Writing reports as may be required.
• The above list is not exhaustive of all duties responsible for and all other jobs none specified in the job description.

Position Requirements:

• Education: Minimum Qualification: Bachelors Degree.
• Experience: Minimum 2 Years experience in a similar role. Being in a hospital and working with HMOs will be an added advantage.
• Previous clerical, secretarial or commercial work experience is essential.

Skills and Competence Requirements

• Good observation and presentation skills.
• Understanding and knowledge of health and safety procedures.
• Have a professional approach to all routine tasks and displays a sense of responsibility at all times.
• Focused on the delivery of customer service to everybody in the organisation as well as visitors.
• Excellent time management, interpersonal, organisational, adaptability and team building skills.
• Excellent IT and administrative skills.
• Ability to communicate effectively at all levels.
• •Must be fluent in written and spoken English

Personal Attributes

• Task Focused, Proactive and Disciplined with a sense of integrity.
• Smart, well groomed and confident with a professional attitude at all times.
• Possessing a friendly, approachable personality.
• Willing to work long hours as at when required.
• Can pass a personal identity check and produce references or guarantors.
• The front office customer service officer must present himself/herself and
• act in a manner that is appropriate in order to protect the organisation’s image and reputation at all times.