Customer Service Representative at Corporate World Wear

About the program

‎​The CWW Graduate Trainee 2025 program is open to recent graduates in any discipline residing in Lagos.

Description

Are you a recent graduate eager to launch your career in a dynamic and innovative environment? Join our team as a Graduate Trainee. We are looking for highly motivated individuals ready to grow and make an impact.

Requirements:

• BSc/HND in a relevant field related to your preferred role
• Minimum of Second Class Lower
• Must have completed NYSC
• Must be 26 years old or younger
• Must reside in Lagos
• Must have at least 1 year experience in chosen role
• Must be innovative and possess problem solving skills
• Familiarity with social media platforms
• Must be available to resume immediately

Key Responsibilities

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, create and process customer accounts and file documents.
• Follow communication procedures, guidelines and policies
• Document knowledge in the form of solution articles

Benefits

• Gain Hands-on Experience in your preferred role.
• Develop both technical and soft skills
• Thrive in a dynamic environment that fosters growth and learning
• Access opportunities for career advancement and ongoing support
• ‎Mentorship from industry experts