Customer Service Representative at Ascentech Services Limited

Job Summary

• We are seeking a friendly and professional Customer Service Representative with over a year of experience in the hospitality industry.
• The ideal candidate will deliver exceptional service, handle guest inquiries effectively, and contribute to a positive guest experience.

Key Responsibilities

• Greet and assist guests in person and via phone or email with a courteous and helpful attitude.
• Handle guest inquiries, requests, and complaints efficiently, ensuring guest satisfaction.
• Provide accurate information about services, facilities, and local attractions.
• Process reservations, cancellations, and modifications accurately.
• Maintain a high standard of customer service and professionalism at all times.
• Collaborate with team members to ensure smooth operations.
• Keep the work area clean, organized, and in compliance with safety standards.
• Record and escalate issues as needed.

Qualifications

• Minimum 1 year of experience in the hospitality or customer service industry.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations calmly and professionally.
• Strong problem-solving skills.
• Proficiency in MS Office and reservation systems is a plus.
• Positive attitude and a team player mindset.