Customer Service Representative at Acabado

Job Summary

• The Customer Care Representative Officer will be responsible for:
• Responding to customer inquiries via phone, email, and social media.
• Handling customer complaints and resolving issues professionally.
• Providing accurate information about company products and services.
• Recording customer interactions and feedback in the company system.
• Following up on customer concerns to ensure resolution.
• Collaborating with other departments to resolve customer problems.
• Maintaining customer records and reports.

Required Skills and Competencies

• Interested candidates should possess a Bachelor's Degree with years of work experience.

Technical Skills:

• Customer Relationship Management (CRM) software usage
• Basic computer literacy (MS Word, Excel, Powerpoint, email systems)
• Data entry and documentation skills
• Knowledge of company products and services

Soft Skills:

• Excellent communication skills
• Active listening ability
• Problem-solving and conflict resolution
• Patience and empathy
• Time management
• Professional attitude

Personal Attributes:

• Friendly and approachable personality
• Ability to work under pressure
• Attention to detail
• Teamwork and collaboration.