Customer Service Representative at Above Lifestyle

Key Roles & Responsibilities
Handling Reservations & Bookings:

• Manage phone, online, and walk-in reservations.
• Record guest preferences, table requests, and special occasions (birthdays, anniversaries, VIP bookings).
• Coordinate with supervisors and floor staff to ensure smooth guest accommodation.

Complaint Resolution:

• Listen to guest complaints or dissatisfaction patiently and empathetically.
• Offer immediate solutions or escalate issues to supervisors or management as needed.
• Follow up on guest feedback to ensure a satisfactory resolution.

Communication & Coordination:

• Liaise between guests and internal departments (kitchen, bar, supervisors, dispatch riders).
• Provide accurate information about menus, promotions, pricing, and services.
• Communicate delays or issues professionally to manage customer expectations.

Record-Keeping & Feedback:

• Maintain records of customer complaints, inquiries, and feedback.
• Collect reviews, testimonials, or survey responses to assess service quality.
• Assist in compiling reports on customer service trends and areas for improvement.

Sales & Upselling Support:

• Inform guests about ongoing promotions, special packages, or events.
• Suggest complementary food, drinks, or services to enhance the guest experience.

Appearance & Professionalism:

• Maintain a neat, professional appearance and wear the required uniform.
• Demonstrate calmness and politeness under pressure.
• Uphold the brand’s service standards in all guest interactions.

Requirements

• Previous experience in customer service, hospitality, or front-desk roles.
• Excellent verbal communication and interpersonal skills.
• Ability to multitask and work in a fast-paced, high-pressure environment.
• Familiarity with reservation software or POS systems is an added advantage.
• Friendly, patient, and customer-oriented personality