Customer Service Personnel at Rubels & Angels

JOB DESCRIPTION

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Resolve customer complaints by identifying issues, offering solutions, and ensuring satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide information about products, services, promotions, and company policies.
• Collaborate with other departments to address complex customer needs or escalate issues as necessary.
• Follow up with customers to ensure resolution and gather feedback for service improvement.
• Stay updated on product knowledge and customer service best practices through training and self-learning.

METHOD OF APPLICATION

• Must reside within ago palace or surulere, lagos state.