Customer Service Personnel (Online) at Rubels & Angels

Job Description

• Respond to customer inquiries via email, live chat, and social media in a clear, friendly, and timely manner.
• Assist with order placement, product inquiries, and troubleshooting of online services or websites.
• Resolve customer complaints or issues related to products, services, or shipping.
• Monitor and manage customer feedback on social media platforms or review sites.
• Provide technical support and step-by-step guidance for customers facing issues with website navigation or account access.
• Maintain up-to-date knowledge of company products, services, and promotions to provide accurate information.
• Escalate complex issues to the appropriate department or management.
• Keep customer interaction records updated and ensure privacy and confidentiality.
• Meet daily or weekly targets for response time, customer satisfaction, and issue resolution.
• Ensure all customer communications align with the company’s tone and guidelines.

Requirement

• You must be staying within the axis of or in Ago Palace Way.