WorQulture is a business structuring and design firm We specialize in designing and implementing business processes, performance management tools, and learning resources to empower your employees to deliver optimum value. â£
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Our client, a Nigeria-based financial advisory firm specializing in cash flow optimization services, is seeking a dynamic and highly experienced individual to join their team as a Customer Experience Associate.
Key Responsibilities
Follow Loan and deposit processing workflow from start to finish within the allotted turnaround time
Manage and collect clients’ information for documentation purposes.
Analyze client needs to achieve maximum satisfaction.
Maintain client relations through constant engagement.
Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
Brief and explain the products and services the company offers to walk-in clients.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Build sustainable relationships of trust through open and interactive communication with clients
Oversee the distribution of incoming and outgoing mail.
Compile reports on overall customer satisfaction.
Use various software, including word processing, spreadsheets, databases, and presentation software, to manage work processes and deliver presentations to clients.
Maintain a filing system for easy retrieval of corporate records, documents, and reports.
Conduct research and analyse data to prepare documents for review, meetings and presentations by Team Lead
Ensure adherence to the following requirements:
Management Policy.
Standard including work—papers, file set up, letters, etc
Loyalty to the Company’s Vision.
Qualifications
Bsc in Business Administration, Marketing or related field with a minimum of Second Class Upper
Proximity to Lekki Phase 1 or ability to reliably commute is mandatory
Excellent communication and interpersonal skills
Ability to work effectively in a team-oriented environment
Proactive, with a strong desire to learn and grow within the company
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to adapt to a dynamic and fast-paced work environment
Gmail
Yahoomail